Position: Child Care Resource Specialist
Rate of Pay: $13-15/hour
Employment Type: Full Time; Temp-Hire

This position offers childcare consumer education and engagement services to customers calling the Information Line and/or in-person at a specified physical location.

The Child Care Specialist assists individuals seeking child care in locating and evaluating child care options, accessing/applying for social service programs, child care complaint and regulatory information, and expulsion/suspension prevention policies and resources.

The Child Care Specialist accomplishes this by assessing each caller’s needs to effectively provide a list of child care options, consumer education and engagement, the average cost of care, financial assistance, supply and demand, community resources, parent education, child development, and any resource identified as needed and/or requested by the customer.

The ideal candidate is professional, values high-quality customer service, empathetic and sensitive to the needs of others, knowledgeable in childcare, early childhood education and development, and resourceful.

Essential Duties and Responsibilities
  • Adhere to and implement the Arizona Department of Economic Security’s Scope of Work, Uniform Terms and Conditions, Article 50, and quality assurance requirements
  • Answer calls from the Child Care Information Line and provides all customers who are seeking
    childcare support and information consumer education by asking open-ended questions, demonstrating active listening skills, providing high-quality customer services, and various types of community resources.
  • Complete an intake/referral process with all customers seeking child care which includes asking a series of questions about the days, times, hours, location, cost, needs and preferences while simultaneously collecting and entering data into a referral database, as well as, complete a customer satisfaction survey with every customer during the call
  • Discuss and provide consumer education to all customers by sharing information on types of care, licensing rules and regulations, health and safety, child development, financial assistance, average cost of care, and community resources
  • Perform and meet expectations is a professional, empathetic, and high-quality manner while adhering to high quality customer service best practices and standards
  • Help recruit new child care providers and existing providers to become licensed, certified, registered and/or contracted with the state and help increase the supply of child care options
  • Provide technical assistance and child care support services to new, existing and potential center-based and family child care programs by answering questions, providing information and resources as they relate to child care, locate professional development opportunities
  • Help customers and provide support to customers seeking to file a complaint by providing complaint process policies and procedures as well as track all complaints about child care through the internal complaint tracking and oversight process, document all complaints on DES tracking form
  • Inform Assistant Program Director immediately of any referral customers whose child care situations are deemed unaffordable, unavailable, unsuitable, or unattainable
  • Participate in and meet the goals of all continuous quality improvement initiatives, including but not limited to, one-on-one coaching, group meetings and supervision call monitoring and recording, performance measures, evaluation and tracking of program outcomes, regular and annual performance reviews, compliance reviews, and data collection and entry reviews
  • Complete provider updates, vacancy checks, supply and demand reports, and satisfaction surveys as assigned/needed
  • Participate in and promote program and services at community fairs, events, conferences, meetings, coalitions, and/or anywhere deemed appropriate by leadership or DES as required
  • Distribute consumer education and marketing materials within the community to government agencies, employers, local businesses, and other social service organizations by mail, fax, email, or in-person as needed/requested
  • Attend all staff or team meetings, training, and events as required and if needed, these may occur outside of regular business hours

Requirements

EDUCATION AND BACKGROUND:

  • Minimum of a High School Diploma, General Education Diploma (GED) or a Child Development
    Associate (CDA) required; Bachelor’s Degree or an Associate’s Degree in Family Studies, Human Development, Early Childhood Education, Psychology, Social Service, Communication, or Education from an accredited institution strongly preferred
  • Work or volunteer experience in child care and/or early childhood education programs preferred
  • Bilingual required; Fluent in both English and Spanish in speaking and writing

KNOWLEDGE, SKILLS, & ABILITIES:

  • Must have or ability to obtain knowledge and an understanding of child growth and development, early intervention, home visitation, parent support, health and safety, family engagement, cultural diversity competence and linguistic sensitivity
  • Knowledge of child care Arizona state licensing and certification rules and regulatory information, as well as, triaging complaints and expulsion/suspension requests
  • Knowledge of national accreditation and state quality improvement rating systems
  • Knowledge of community resources and social service programs throughout Arizona
  • Resourceful and proactive in finding and educating callers on an array of community resources
  • Previous database and data entry experience required
  • Ability to multi-task of many different duties and tasks and work in a fast-paced environment, handling a wide variety of inbound calls and conducting a high percentage of outbound calls
  • Ability to be flexible and adaptable, as general daily priorities may change at a moment’s notice
  • Detail-oriented, highly-organized, and excellent time management skills are a must
  • Effective, strong active listening, public speaking, oral and written communication skills
  • An ability to acknowledge, respect, and build upon the diversity of families with regard to such factors as race, ethnicity, family dynamics, gender, socioeconomic status, values, and traditions
  • Excellent computer skills with proficiency in Microsoft Office programs such as Word, Excel, Outlook, PowerPoint, Publisher and internet browsers and web-based software, databases and programs

AGENCY/PROGRAM REQUIREMENTS:

  • Adhere to and implement all performance and quality improvement strategies, plans, and activities per company policies and procedures
  • Must be eligible and able to obtain a class-one Arizona Level One Fingerprint Clearance Card, pass a criminal and child abuse background check
  • Obtain a minimum of 12 hours of professional development annually
  • Local, state travel, overnight, and weekend stays required; national travel may be required
  • Must be able to work evenings and weekends
  • Must have a current Arizona Driver’s License and an insured, reliable automobile, with no more than 2 moving violations in the past 39 months

To apply or learn more about this opportunity, please email your resume to elliana@thetempconnection.com or call our office at 520-323-3100. Please reference Order ID: 4CSK


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