Offshore Recruitment Services (ORS)-a Sign of the Times in the Staffing Industry

Posted on by .

When I first read a recent article about staffing services resorting to offshore recruitment services, I then realized how many offers I get in my email box from recruitment services on a list of candidates who can ostensibly do anything and everything. I either delete or unsubscribe from these unsolicited companies. The article by J. Nurthen in our trade magazine, Staffing Industry Review, went on to say that because of the low-cost disrupters that have emerged in the human cloud to challenge the traditional staffing model, many staffing firms have looked at the potential of offshoring parts of their processes to less expensive labor markets. The benefits from doing so list cost reduction, flexibility, efficiency and focus. Something just doesn’t feel right about this. Even though the 23 vendors in India and the 4 in Pakistan mentioned may provide general administrative support, research, training, website design, SEO, IT consulting and technical support, our staffing team also provides these services and likes to recruit for these areas locally, right here in Tucson. We really like to sit down with the candidates, get to know them and understand what they are interested in doing, what their expertise is, their skillset, their career history and spend time in developing a relationship with them. The better we know our candidates, the more success we have in placing them with our clients. One staffing firm in Pittsburgh with 6 offices tried to use ORS and their experience was not very positive. The owner said that the off-shore companies really do not understand your geographic market.There are several areas of Pittsburgh that are very difficult to commute to because of traffic although the mileage seems ok. Candidates in our market understand this, however, off-shore recruiters do not. Other red flags appeared also. What kind of cultural fit seems best for a particular client? How well are the candidates screened and understood and, most importantly, valued?  We appreciate our candidates deeply and want to do the best job possible in finding them suitable, interesting, and engaging work in our local Tucson market. If we are old-fashioned in this respect, I think that’s OK. Don’t you?

Ellie Patterson has been in the staffing industry for twenty-seven years and is a co-founder and partner at The Temp Connection in Tucson, AZ. She can be reached via email at





Need Help with your Job Search? Look to a Temporary Staffing Company to jumpstart your efforts

Posted on by .

The Recession and The Baby Boomers

Let’s face it. The Great Recession put quite a dent in the careers of many of us, particularly in the Baby Boomer generation. Those in the 55-and-over age group, got hit particularly hard as many employers needed to seriously cut costs in the face of drastically reduced revenues.

Older employees, while certainly highly experienced with 20+ years of OJT, often found themselves the first-to-go, as many employers saw their higher salaries as “low hanging fruit” from which to improve short term results by slashing payroll.

While we don’t aim to justify nor criticize these tactics, the fact remains that a lot of highly qualified professionals are out there looking for meaningful employment, and admittedly, it is still tough to find work in the aftermath of all these cutbacks.

Here’s a suggestion

We would like to offer a suggestion to those experienced candidates looking for employment: apply to a Temporary Staffing Company. A Temp Agency can offer a number of advantages to help you in your search:

  • Applying to a Staffing Company doesn’t cost you anything: fees are included in the billing rate paid by the client-company.
  • Skills evaluation: A reputable Staffing Company, will perform an assessment of your technical skills. They’ll let you know how you stack up against other candidates in your field and give you some very valuable insight as to any training gaps that you should address. They even have training modules that you can use to brush up on your skills for free.
  • Identifying Potential Employers: A Temporary Staffing Company spends a lot of time on marketing and developing client relationships in order to uncover good employment opportunities. Why duplicate their efforts? You can leverage those relationships to quickly find good positions that meet your skills and experience.
  • Finding good matches. Nothing is more frustrating than blindly sending out cover letters and resumes in hopes of getting past a company’s screening process and getting an interview. A reputable Temporary Staffing Company already has established contacts developed good relationships within the prospective company’s HR department or other key decision-makers. If you are a good fit for an open position, the Staffing Company can often make that interview happen a lot faster than you can on your own.

Next Steps

So why not think “outside the box” a little bit and let a Temporary Staffing Company help you find a good home for your experience and hard-won skills?

I can tell you we are always looking for good candidates and would love to hear from you.

photo of Ellie Patterson, The Temp Connection


Ellie Patterson has been in the staffing industry for twenty-seven years and is a co-founder and partner at The Temp Connection in Tucson, AZ. She can be reached via email

Staffing Services Agency – Your “Ace in the Hole”

Posted on by .

ace of spadesBusinesses these days, whether large or small, have a lot on their plates. Staffs have been stretched pretty thin. Workers have been cross-trained to handle multiple-areas. In the face of a growing economy (finally!) and the need to fill growing business needs, finding time to hire new employees either to handle the new growth or manage workplace peaks and valleys can sometimes seem daunting.

Ask any business owner who is faced with the task of hiring a new employee and they’ll usually tell you: “I just don’t have the time.”

And you know what? They’re probably right. Just look at the tasks involved in finding a new hire:

  • Write a job description
  • Place a want ad, take out an ad on the employment websites, social media sites, craigslist, etc.
  • Receive and screen resumes. This often involves reading and rejecting the vast majority of applicants who invariably respond
  • Narrow down the list to the best candidates and schedule interviews
  • Hold the interviews and select one or two prime candidates
  • Assess their skills and suitability for the task
  • Check references
  • Perform background checks
  • Make a decision on who gets the employment offer
  • Schedule their first day of work, prepare the necessary employment tax forms, payroll forms, present them with employee manual, arrange for their orientation and training.
  • Hope that, after all that time, effort and money, the employee is a good fit and lasts more than a few months.

It’s a sometimes overwhelming process, filled with pitfalls and requiring an investment of time and energy that most business owners simply do not have.

That is where a staffing services agency can be a business owner’s “ace in the hole.” When using a staffing agency, all an owner needs to do is:

  • Write a job description
  • Contact the staffing services agency, send them the job description along with your desired skills and experience for the position.
  • Wait for the agency to send you resumes of pre-screened, pre-interviewed, pre-assessed, pre-referenced checked and, if desired, pre-background checked or even drug-tested candidates.
  • Interview the best candidates and make a hiring choice.
  • Greet the employee on their first day and arrange for their orientation and training (the agency has handled all the first-day paperwork)
  • If the employee doesn’t work out for any reason, call the agency and the agency will arrange for reassignment with a new candidate.

While it is true that temporary employees may cost the employer a higher wage rate in the short term, most employers soon learn that the savings due to the less extensive hiring process coupled with the faster speed in getting the new employee hired is a very economical and very smart tradeoff.

So, the next time your business needs to bring on a new employee, play that “ace” that you’ve been hiding up your sleeve, and call a staffing services agency, like The Temp Connection.

And please remember, The Temp Connection strives for your total satisfaction, if you, as our client-company, are not happy with our staffing placement we will replace the employee, refund or credit your account. You can be completely assured that we will provide you with a pre-screened and qualified employee to fulfill your staffing needs.

photo of Ellie Patterson, The Temp Connection


Ellie Patterson has been in the staffing industry for twenty-seven years and is a co-founder and partner at The Temp Connection in Tucson, AZ. She can be reached via email


image courtesy foto76 at

Temporary Employees and Quality

Posted on by .

Quality spelled out in building blocksIn a recent survey among staffing services buyers, the respondents were asked, “When you think of recruiting a staffing firm, what criteria do you use?”

The respondents were asked two ways: “What’s your top criteria?” and in another question, “What’s your top three criteria?”

More than half of the participants responded that quality was their top criteria. More than 78% had quality in their top three criteria.1

So given those results, it is only fair to ask this question as a buyer of staffing services, “How do I know I am getting quality employees?”

In our opinion, providing quality temporary workers to a client requires a partnership between the client and the staffing company. In this article, we will list those factors that we feel are critical to that partnership.

Agency Responsibilities

  • The staffing company / temp agency should select candidates via a comprehensive recruitment program that includes local and national job boards, social media, local media, community networks and any other sources that will help locate qualified and talented people.
  • Candidates should be evaluated by the staffing company / temp agency to verify that the candidate has the required skills before they arrive at the job assignment. At The Temp Connection, we evaluate our candidates with our advanced assessment tools which feature over 1000 validated assessments.
  • The candidate should be interviewed by a member of the staffing company / temp agency staff before they are introduced to the client company.
  • The candidate’s professional references should be validated by a member of the staffing company / temp agency staff.
  • It only makes sense that competitive wages and benefits are essential in order for an agency to maintain a portfolio of quality employees. The best employees expect the best wages and benefits. A temp agency with no benefits program for their employees or a low-ball pay scale should serve as a warning sign.
  • A temp agency should be expected to provide evidence of all required liability insurance and bonding. They should also provide unemployment insurance, worker’s compensation insurance and pay all necessary withholding taxes.
  • The temp agency should have the capability to provide credit and background checks as well as drug screening.
  • The temp agency should have some type of customer satisfaction guarantee.2

Client Responsibilities

  • The most important thing that an employer can do to maximize their chances of getting a great employee is to provide the agency with a detailed job description of the desired position. The Job Description should include:
  • Any specific job skills, certifications, or equipment familiarity that is required.
  • Any specific work hours required, whether part-time, full-time or overtime. There is nothing worse that providing an employer with a great candidate only to find out later that the candidate is unable to work the schedule that the client requires.
  • Any physical requirements like extended standing or sitting, or needing to lift a certain amount of weight.
  • We’ve all heard that “you get what you pay for,” and we all know that for the most part it is true. The same thing goes for employees. An employer can’t really expect a great employee to come along with a bargain-basement, low-ball rate. Demanding a below-market rate for a great employee is, quite frankly, an unreasonable request. Be willing to pay a fair market rate for an excellent match. It will save you in the long run by maximizing your chances of getting a quality employee on the first try.

 After all, putting the right employee in the right job is what we all want, isn’t it?

photo of Ellie Patterson, The Temp Connection


Ellie Patterson has been in the staffing industry for twenty-seven years and is a co-founder and partner at The Temp Connection in Tucson, AZ. She can be reached via email at



  1. Sriram, Subadhra; “There’s a Staffing Firms – Buyer Disconnect, and it’s in the Marketing”;; June 10, 2015.
  2. “Welcome to The Temp Connection”;

Temporary Employees and The Law

Posted on by .

by Ellie Patterson

image of reading glasses and a medallion of the scales of justiceMany employers utilize temporary employees in order to handle seasonal business demands, temporary surges, or an extended sick or maternity leave from one or more of their regular permanent employees.

Temporary employees may be hired directly by the employer or through a temporary employment agency such as The Temp Connection. When hired through an agency, the employee is typically paid directly by the agency and the employer is billed by the agency for the temporary services. This arrangement saves the employer much of the expense of on-boarding the employee: advertising, screening, interviewing, skills assessment, etc.

Wages and Hours

Temporary employees are subject to the provisions of the Federal Labor Standards Act1 (FLSA) like any other employee. What this means to an employer is that any temporary employee who works a job that is defined to be “nonexempt” under the FLSA is entitled to overtime bonus pay of 1.5 times their base wage for any hours over 40 hours per week.

Discrimination and Harassment

Generally speaking, a temporary employee is entitled to the same non-discriminatory and harassment-free workplace as any other employee. Temporary employees should be provided access to the same facilities, parking, restrooms, break facilities and business meetings as regular employees.


While a temporary employee is not eligible for benefits under the employer’s benefits plan, many agencies provide their temps with benefits under the agency’s plan. The Temp Connection offers a package of comprehensive benefits for our employees which includes:

  • Medical
  • Vacation
  • Holidays
  • Profit Sharing
  • Referral Bonus
  • Direct Deposit
  • And more


Employers should be aware that certain Federal Laws, like the Family and Medical Leave Act2.3 and the Affordable Care Act,4,5 require companies to abide by provisions of the law after they reach a certain threshold number of employees, typically 50 or more. Generally speaking, the number of temporary employees that an employer uses will count toward that threshold. The laws here are complicated and vary with each individual law so we recommend you do your research and seek the advice of counsel if you have specific questions.

photo of Ellie Patterson, The Temp Connection


Ellie Patterson has been in the staffing industry for twenty-seven years and is a co-founder and partner at The Temp Connection in Tucson, AZ. She can be reached via email at



  1. FLSA Home Page,
  1. United States Department of Labor, Family and Medical Leave Act,
  1. United States Department of Labor, FMLA2003-1-A,
  1. gov, “About The Law,”
  1. Shawe Rosenthal LLP, The Labor and Employment Report, “The Affordable Care Act Complicates the Use of Temporary Employees,”


Tips for Choosing a Staffing Services Agency

Posted on by .

lots of question marksAs more companies are using Staffing Services Agencies in order to manage their workplace needs in our currently tight labor market, we thought it would be helpful to offer some tips on what to look for when choosing your next agency.

Length of Time in Business

What’s true in other industries is true in the employment business: An agency who has been around for a while has demonstrated that it can provide great employees to their clients, has a solid number of candidates in reserve from which to choose, keeps up-to-date with technology and understands what it means to be in business by providing great staffing services in good times and not-so-good times.

Employee Professionalism and Turnover

There is no better indicator of what kind of candidates you will be getting from a staffing company than the quality, competence and professionalism of the people who answer the phone and respond to your emails. Also consider the average employee length of service and rate of employee turnover. One can’t expect an agency to provide great employees for their clients if they don’t know how to find them for themselves.

Areas of Specialization

A key criterion for finding good matches is for the staffing services agency to fully understand the businesses that their clients are in. A staffing company that specializes in placing health-care workers may not have the same expertise as one who staffs IT positions. Look at the agency website or ask for references from companies who are in a business segment similar to yours.

Candidate Screening Process

What sort of screening process does the staffing services agency provide to assess workplace skills? Do they use validated assessments to determine a candidate’s skill level? Do they perform background checks? What about drug screening? An important factor in reducing your costs of onboarding is having a high degree of confidence that the candidate has the required skills and will not pose a risk to your business.

Employee Benefits

Great employees, even temporary employees, are attracted by great benefits. Does the staffing company have a comprehensive benefit program? Does it include medical benefits? Vacation time? Incentives? Ask to see a copy of their benefits program or check the agency website.


Membership in the American Staffing Association is an indicator that your staffing services agency maintains a superior professional reputation and is committed to high standards of legal, ethical and professional practices in the staffing industry. Check to verify if your prospective agency is a member.

photo of Ellie Patterson, The Temp Connection


Ellie Patterson has been in the staffing industry for twenty-seven years and is a co-founder and partner at The Temp Connection in Tucson, AZ. She can be reached via email at



Need a New Employee? Try a “Temp-to-Hire”

Posted on by .

sad business red haired woman in stress at work asking for help isolated on white background

The most recent employment figures show the unemployment rate at 5.1%. That is very close to the 5% historical definition of “full employment.” Over the last several years businesses got “lean-and-mean” in response to the Great Recession. Small businesses cut back their labor forces often to the bare minimum to fulfill the company mission for the business they were able to keep in those difficult times.

Now here we are with the economy growing again, at almost 4% per year, and we need to start thinking about, can you believe it, managing growth. This presents a real challenge for those lean-and-mean’ers. They have to find the best candidates in what has become a tight labor market with a management team that has already been stretched pretty thin. These companies may simply no longer have the time, energy, bandwidth – whatever you want to call it – to invest in advertising, screening, interviewing and on-boarding new staff.

That’s where “Temp-To-Hire” can help.

In a Temp-to-Hire situation, the employer calls a temporary employment agency to fill a permanent position with an employee that has been screened and evaluated by the agency. The employee remains an employee of the agency for a certain period of time. The employer doesn’t have to invest excess staff resources or pay benefits during this temp-hire period. The employer and employee each get to test each other for that “Perfect Fit” before a true commitment is made. I like to compare it to an engagement before marriage. Although both parties are truly committed at the time of engagement, the official commitment comes with the conversion of the employee to the client’s payroll. After a pre-determined period of time, the employer can decide if they want to convert the employee to permanent status. The employee then goes on the employer’s payroll and leaves the agency’s payroll. In some cases, but not here at the Temp Connection, a set fee is paid to the agency at the time of “conversion.”

At the Temp Connection, we place Temp-to-Hire employees with companies of all varieties and sizes. Best of all, we don’t charge the employer a conversion fee after the employee has worked for 90 days or longer. That helps make Temp-to-Hire an even better solution for our clients.

Please contact us at 323-3100 or email us at if you would like to learn more about filling your current openings with a Temp-to-Hire employee.

photo of Ellie Patterson, The Temp Connection


Ellie Patterson has been in the staffing industry for twenty-seven years and is a co-founder and partner at The Temp Connection in Tucson, AZ. She can be reached via email at

Are Temporary Employees Right for Your Business?

Posted on by .

photo of colorful question marksBy Ellie Patterson, 

According to the American Staffing Association, revenues for staffing services are on the rise. In other words, an ever-growing number of employees in the workforce are temporaries. When we look at the Total Costs of Hiring a new employee in-house, many employers are convinced that temps are Good Business, especially for assignments expected to last 6 months or less.

Yet some companies, particularly small businesses, are uncomfortable about hiring a temp. Below are some advantages, and even a few disadvantages, to hiring temporary employees in a small business.


  • Minimizes Productivity Losses. If your company has l0 employees or less, an unexpected vacancy can limit your productivity by 10 percent or more. The smaller the business, the greater the productivity hit. Here’s the good news: many temporary employment agencies have a portfolio of pre-qualified employees who are ready-for-work. These agencies also have access to databases and other resources to help fill open positions quickly, often in a day or two.
  • Minimizes Cost of Hiring. There are significant costs associated with finding the right employee for your business. There are costs associated with placing a want ad (online or print), screening, interviewing, evaluating, hiring, as well as the costs of administering payroll and benefits. All of these costs are paid by the staffing agency; all that the employer pays in the employee’s hourly rate. 
  • Manage Workload Fluctuations. If the workload of your business fluctuates seasonally, such as in retail or hospitality, temporary employees are a great way to manage those changes in workload with a minimum of disruption to your business.
  • Allows for Extended Evaluation Period. Many companies are moving to the Temp-to-Hire model as a regular part of their permanent hiring process. By bringing a potential permanent employee in as a temp, the employer can take a longer period of time, sometimes up to a year, before converting the employee from temporary to permanent. This gives the company a better chance to know the employee before investing in benefits or more extensive onboarding processes.


  • Training Costs. Actually, this is not really a disadvantage, as a new employee requires a certain level of training regardless of whether they are temporary or permanent. It is very important for all companies to be aware that in order to have a good placement experience for all parties, some degree of onboarding training will always need to be done by the employer, regardless of the skills or experience of the candidate.
  • Safety Concerns. Some jobs are inherently more hazardous than others and require a higher degree of skill or training. It is always the responsibility of the employer to verify that every employee, temporary and permanent alike, has the skills, training and equipment necessary to perform the job safely. Companies should always be certain that the requisite level of training is in place when hiring a temporary employee for jobs that involve a higher level of safety awareness.

At The Temp Connection, we have been matching great employees with great companies, since 1993. We deliver Temporary, Temp-to-Hire, Direct-Hire and Payrolling services to companies of all sizes in the Tucson Metropolitan area. Need a Temp? We can help. Give us a call at 323-3100 and let’s get started.

photo of Ellie Patterson, The Temp Connection


Ellie Patterson has been in the staffing industry for twenty-seven years and is a co-founder and partner at The Temp Connection in Tucson, AZ. She can be reached via email at


For more information:

  1. Schaefer, Patricia; The Pros and Cons of Hiring Temporary Employees; com.
  2. Poole, Cynthia and Berchem, Stevenp.; The Climb Continues, The 2014 ASA Staffing Industry Economic Analysis;net

Your Resume on Steroids: The Power of Accomplishment – Part 1

Posted on by .

Bicep ClipartYou’ve been submitting your resume for months, and nothing is happening. You’re a hard worker, and you go the extra mile to make sure things get done right, but nobody wants to hire you. What gives?

It happens far too often. People who are great employees and would be an asset to any company get passed over in favor of less qualified candidates, and employers miss out on a chance to hire some very talented people who have the potential to make solid contributions and improve their bottom line.

I can tell you with a pretty high degree of confidence that it’s not you, it’s your resume. Chances are, if you’ve been actively applying for jobs that you’re obviously qualified for and your resume isn’t generating any interview appointments, it’s because your resume doesn’t contain the “right” information. It’s not giving the hiring team the information they need to make a decision to interview you.

It’s really a no-brainer.
Many of the resumes I see from incoming clients have job entries that look something like this:

EXAMPLE A: Task-Driven Resume

  • Widget Maker; Widgets, Inc.: 2009 – 2015
  • Made widgets, gadgets, and thingamajigs.
  • Fixed broken widget-making machines.
  • Created daily widget production reports.
  • Provided on-the-job training for new widget makers.
  • Received “Widget Maker of the Year” award for quality control project.

It’s a great summary of what a widget maker does. The problem is, the person who got the interview had a resume that looked like this:

EXAMPLE B: Accomplishment-Driven Resume

  • Widget Maker; Widgets, Inc.: 2009 – 2015
  • Produced 500 widgets, gadgets, and thingamajigs daily, maintaining a reject rate of less than 0.5%.
  • Reduced down time by 75% by monitoring equipment and making timely adjustments and repairs.
  • Enhanced daily reporting and reduced errors with development of Excel spreadsheet report format.
  • Supported over 100 new employees with quality training focused on accuracy, efficiency and productivity.

Earned “Widget Maker of the Year” Award after spearheading team quality control initiative which reduced reject rate by 50% with increased production output.

Now really, if you were on the hiring team, which one would you be calling in for an interview? It really is a no-brainer.

Tell me something I don’t already know!
The hiring team knows what a widget-maker does; they wrote the job description. A task-driven resume filled with a list of job duties doesn’t offer much in the way of new information. Choosing candidates from a pile of task-driven resumes is tedious at best, and at worst can cause the company to hire a person who is not a good fit. Since nobody stands out, it’s impossible to determine who to call in for interviews with any degree of accuracy. The accomplishment-driven resume stops them in their tracks. Now they’re paying attention!

What many job seekers don’t realize is that hiring teams aren’t just looking for people who can do the job; they’re looking for the best return on their investment of payroll dollars. They’re looking for employees who will go above-and-beyond, and contribute to the company’s success with teamwork, creative problem-solving, dedication to high-quality work, and support of company goals. Think about it. If you owned a business, isn’t that what you’d be looking for in your employees?

It’s a numbers game, and you’re in control.
About 80% of the resumes submitted for any given job lack the kind of detailed information about performance illustrated by the accomplishment-driven example. What does that mean for you? It means that if you submit a thoughtfully-developed accomplishment-driven resume, you’ll automatically place yourself in the top 20% of all candidates, as long as you meet the basic requirements for the job. You’re far more likely to get called in for interviews. You will eliminate 80% of the competition up front, simply by giving the hiring team the kind of information they’re looking for.

Example B is your competition; they’re the most likely reason why you’re not getting interviews. There will always be a few accomplishment-driven resumes in the pile of applicants, and in order to win an interview appointment, you’ve got to compete with them.

Stay tuned, there’s more to come!
In next month’s post, we’ll get down to the nitty-gritty and take a closer look at the kind of performance-based content that you can use to create a compelling resume that wins interview appointments for well-matched positions.

Ellen HallAbout Ellen Hall  Ellen Hall is a nationally certified resume writer, blogger, and owner of Rapid Results Resumes based in Tucson, Arizona. She partners with clients nationwide to develop highly effective custom resumes, LinkedIn profiles, cover letters and other career marketing documentation according to current best practices and strategic career marketing principles. Ellen has helped many clients to shorten their employment searches, gain interviews for the jobs they want, and command higher salaries.

Be Reachable! Best Practices for Resume Contact Information…by Ellen Hall, Rapid Results Resumes

Posted on by .

helpA while back, a client came to me after spending a full year in an unsuccessful job search. She had received absolutely no responses to her job applications. None. She was a great candidate! Her resume needed help, but it wasn’t THAT bad.  Why wasn’t she getting anywhere?

Yes, this really happened:
She had her mailing address on her resume, but did not include a phone number or an email address. In this day and age of instant connectivity, snail mail doesn’t cut it.

One client had a digit missing in his phone number. Another had an email address that was, well, a bit “suggestive.” Yet another client listed her home phone number, with a cute but unprofessional voicemail greeting announced by her 9-year old.

That’s all pretty basic, and I’m sure you already know that you need to include accurate and appropriate contact information on your resume if you want them to call you in for an interview. Do you have room for improvement? Check out these best practices for your resume contact information:

Your Email Address
First impressions count. If your email address is or or, you may want to consider using a different address for your job search. You’d be very surprised at what some people put on their resumes.

Best practices indicate using your full name, followed by a few random numbers if necessary to create a unique address. Don’t use numbers that resemble a date – Hiring teams may perceive that is well into his retirement years. Using “CamelCase,” capitalizing the first letters of names or words as in the examples above, makes your address easier to read, reducing the chance that it will be mistyped; email and web addresses are never case sensitive. A guy like Bill Ugman may not want to use, unless he’s in the pest control business, but works just fine.

Be sure to monitor your email account daily for important communications, including your SPAM folder, just in case.

A readable presentation of your contact information goes without saying. Be aware that when you upload your resume online, the system that “reads” your resume may not be able to read ANYTHING contained in a header, footer, text box, stylized “word art”, or a graphic image. Don’t get fancy with these kinds of elements for your contact information, or for any information on your resume that you don’t want them to miss.

Your Name
Your name goes at the top, always. When your resume is scanned into an applicant tracking system, that system is going to assume that the first thing it sees is your name. Do you want your name to go on record as Sales Representative?

Use a version of your name that you’re known by professionally. For example, if your name is Jonathan Randall Jones, but you have a broad base of professional contacts who know you as “Randy Jones” and your LinkedIn profile says “Randy Jones”, then be “Randy Jones” on your resume as well.  If you’re in a very conservative profession, it’s often best to stick with your formal name across all media.

If you have a credential that is essential to your profession, include that designation with your name; i.e. Robert Smith, R.N., or Danielle Carnahan, CPA.

If you have a name that might be challenging to pronounce, include a nickname or a phonetically-spelled version to help your callers feel comfortable with that first phone call. Mike Scioscia, manager of the LA Angels, might want portray his name as Mike Scioscia (“SO-sha”).

Your Phone Number
Best practices indicate one phone number only, including the area code. Many choices make things unnecessarily complicated. Mobile numbers are often best, since people are generally more reachable when they keep their phone handy, but if your phone frequently drops calls, it may not be the best choice. Don’t use your work number unless you know it won’t cause a problem at work.

Be sure the phone number you provide is always answered in a professional manner, and has an appropriate voicemail greeting. Don’t let your 4-year-old take that call you’ve been waiting for from your top-choice employer!

Your Mailing Address
Sources are divided on whether or not to include your full mailing address on your resume. If you’re relocating to New York City and seeking work there, including your mailing address in Nowhere, Oklahoma may put you at a disadvantage. If you live in the Chicago suburbs and plan to commute to the city, you may want to list your address simply as Chicago Metro Area.

Privacy is sometimes an issue. I’ve heard many valid reasons for leaving the address off, and it’s typically acceptable. Many jobseekers eliminate the address, or simply include the city and state. On the other hand, if you’re seeking local work in your home town, the fact that you live close by can be a plus.

College students or deployed military personnel may want to consider including both temporary and permanent addresses, along with valid dates for each.

Your LinkedIn Profile Address
Social media is here to stay. If you’re not on LinkedIn, and you’re planning on moving up in your career, or you’re already in an upper-level position, you should strongly consider establishing a well-developed presence on LinkedIn.

Over 90% of recruiters use LinkedIn to source candidates for open positions, many of which don’t appear on the job boards – the “hidden job market.” Hiring teams routinely look up top candidates on LinkedIn for many professions.

Since they’re going to be looking anyway, why not make it easy for them by including the URL for your (well-developed) LinkedIn profile on your resume as a live hyperlink. This is especially important if you have a common name. Don’t make it impossible for them to figure out which “Michael Smith” you are among the hundreds in your area.

The “alphabet soup” of a LinkedIn public profile address is a bit unsightly on your resume. LinkedIn makes it easy to customize your address to a simple URL containing your name, with a few random digits if needed to create a unique address.

Personal Websites
If you have a well-developed career-oriented website, you may want to include this URL if it adds value to the information on your resume. If it’s a family site with cute photos of the kids, vacation chronologies, and raves about your favorite sports teams, leave it off.

Parting Shot
You’ve got a strong resume, and excellent credentials for the job you want. You’re the perfect candidate! Don’t destroy your chances by making a critical mistake that compromises the hiring team’s ability to reach you with their invitation to interview!

Ellen HallEllen Hall is a nationally certified resume writer, blogger, and owner of Rapid Results Resumes based in Tucson, Arizona. She partners with clients nationwide to develop highly effective custom resumes, LinkedIn profiles, cover letters and other career marketing documentation according to current best practices and strategic career marketing principles. Ellen has helped many clients to shorten their employment searches, gain interviews for the jobs they want, and command higher salaries.